Last Updated: December 1st, 2021
MESSAGE AND DATA RATES
Please note that message and data rates may apply to your use of our SMS services.
If you have any questions regarding whether message and data rates may apply, please contact your wireless service provider (“Wireless Carrier”). We are not responsible for such message and data rates.
USING SMS TEXT MESSAGES
Your employer or another organization may ask you to provide a valid mobile phone number to use our SMS text-message services in connection with the Services. If you provide your mobile number for this purpose, you will be asked questions and will be asked to provide answer to question about you via SMS text messages.
TERMINATING USE OF SMS TEXT MESSAGES
You can terminate your use of our SMS text-message services at any time by texting STOP to 63687 on your mobile phone.
After you send us a text message containing the word STOP, we will send you an SMS text message to confirm that you have been unsubscribed. After this, you will no longer receive SMS text messages in connection with the Services. If you would like to resume your use of SMS text messages in connection with the Services at any time, please advise the company or organization that originally signed you up to use the Services.
FREQUENCY OF SMS TEXT MESSAGES
provenpass.com alerts are delivered via text messaging to your mobile phone, two (2) messages per day, unless you are advised of changes in our message frequency policy.
LIMITATIONS ON LIABILITY
You acknowledge that problems can occur when transmitting SMS text messages, and you agree that your Wireless Carrier is not liable for delayed or undelivered text messages.
You acknowledge that PROVEN is not a Wireless Carrier, and you agree that PROVEN is not liable in any way for your use of SMS text messages in connection with the Services.
You agree that PROVEN has no control over whether your employer or any another organization requires you to use SMS text messages in connection with the Services. Nor does PROVEN have any control over whether your employer or any another organization permits you to “opt out” of using SMS text messages in connection with the Services. Such requirements and permissions are determined solely by the employer or other organization that asked you provide your mobile phone number to use text messages in connection with the Services. You agree that PROVEN is not responsible and has no liability for such requirements and permissions.
To obtain help regarding any problems you are experiencing using SMS text messages in connection with the Services, you may:
- Email us at firstname.lastname@example.org
- Text HELP to 63687 on your mobile phone
- Call 800.746.0977 M-F 9:00 am – 5:00 pm Pacific Time.